Affected services:

  • Container Yard

Container Yard is unavailable - Application does not function well - EES-199

Opened on Tuesday 27th November 2018, last updated

Identified — Starting November 27, 2018 10:16 GMT we are experiencing an incident: Container Yard is unavailable. This is affecting restricted set of customers. We are working on the resolution and expect to have it resolved within the next 30 minutes. We will provide an update every 30m or as soon as incident is resolved.

Posted

IdentifiedProblems identified: Application does not function well Actions taken: executing standard fix runbook for a fix Estimated duration: 30 minutes.

Posted

IdentifiedProblems identified: Possible DNS issue on the cluster Actions taken: troubleshooting underlying cause of issue Estimated duration: 30 minutes.

Posted

IdentifiedProblems identified: DNS is working from the node, but issue is with the other server Actions taken: checking the logs to find the root cause of the issue Estimated duration: 30 minutes.

Posted

IdentifiedProblems identified: server is not reachable Actions taken: working on a fix Estimated duration: 30 minutes.

Posted

IdentifiedProblems identified: server is still not reachable Actions taken: Team is still trying to provide a fix Estimated duration: 30 minutes.

Posted

IdentifiedProblems identified: DNS is resolving at irregular intervals now Actions taken: Team is still working on a fix Estimated duration: 30 minutes.

Posted

Resolved — Outage has been resolved, outage duration was 4:44. DNS is working and issue is fixed.

Posted