Update - We are still working on a tested patch to mitigate this vulnerability. We will continue to update our knowledge base article as work progresses.
Jan 28, 02:37 UTC
Investigating - We are aware of a new vulnerability regarding glibc’s gethostbyname function (CVE-2015-0235).Many involved functions and local services are affected. We are researching and testing these reports to determine the severity and scope of impact within Engine Yard’s infrastructure and hosted services.
Our updated security post can be found at https://support.cloud.engineyard.com/entries/105852596-GHOST-CVE-2015-0235-vulnerability
Jan 27, 22:35 UTC
Resolved -
Our ticketing system is now back online. You can file a support ticket here: https://support.cloud.engineyard.com/tickets/new
Jan 30, 19:46 UTC
Investigating -
We are currently experiencing uptime issues with our ticketing system. We are working with our provider to identify and fix this issue so that service is restored. If you need any assistance, please call Engine Yard Support: USA & Canada: +1-866-518-9275; International: +1-415-624-8380. We can also be found in IRC, using freenode.net, with Engine Yard Support residing in channel #engineyard.
Jan 30, 18:58 UTC
Resolved -
We are marking this as resolved, but the issues may arise again. If you receive any additional alerts from our platform, don't hesitate to open a ticket for our support team to investigate.
Jan 22, 20:19 UTC
Identified -
Our monitoring service is reporting internet backbone connectivity issues resulting in false site down alerts due to timeouts. If you should have a question or concern about an alert you receive, please open a support ticket and we will be happy to assist.
Jan 22, 17:05 UTC